jiliy Privacy Policy –
Your Data, Handled with Care

jiliy operates as an online gaming platform serving players based in the Philippines. In providing you with account registration, gaming services, payment processing, and customer support, we necessarily collect and process certain personal information about you.

This Privacy Policy explains our data practices in plain language. We've written it to be readable by actual people — not just legal teams. If something is unclear, contact us and we'll explain it directly.

This policy applies to all personal data collected through the jiliy website at jiliy.vu, including account registration, KYC verification, payment processing, gaming activity, and customer support interactions.

The information jiliy collects falls into the following categories. We collect only what is needed to operate your account, process transactions, and comply with our obligations.

We do not collect payment card numbers or cryptocurrency wallet addresses. All financial transactions are processed through Philippine banking and e-wallet channels in PHP.

Every piece of data collected at jiliy has a purpose. We do not use your personal information for undisclosed purposes, and we do not sell your data to third parties for advertising.

• To create and manage your jiliy account, including identity verification and KYC compliance.
• To process deposits and withdrawals in Philippine Peso through your chosen payment method.
• To deliver gaming services including sports betting, live casino, slots, and eBingo.
• To detect and prevent fraud, money laundering, and other forms of prohibited conduct on the platform.
• To provide customer support and respond to queries submitted through your account.
• To operate and improve the VIP programme, including tier tracking and reward credit.
• To comply with applicable legal and regulatory obligations, including record-keeping requirements.
• To send service-related account notifications such as OTP codes, transaction confirmations, and security alerts.

Where jiliy sends you promotional communications about platform offers, you can opt out at any time by contacting support. Opting out of marketing does not affect your ability to use the platform or receive essential account notifications.

jiliy does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share data only where necessary to operate the platform, and only with parties bound by appropriate confidentiality obligations.

• Payment processors: Philippine banks and supported e-wallet providers receive transaction data necessary to complete deposits and withdrawals.
• Identity verification services: KYC document data may be processed by a third-party identity verification provider operating under strict data handling standards.
• Technology partners: Platform infrastructure and security providers may process technical data to deliver and protect the jiliy service.
• Legal obligations: We may disclose data where required to do so by law, court order, or regulatory authority, to the extent required and no further.

In all cases where data is shared with third parties, jiliy requires those parties to maintain appropriate security standards and to use the data only for the purposes for which it was shared.

jiliy takes the security of your personal information seriously and implements technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction.

• All data transmitted between your browser and jiliy's servers is encrypted using SSL (Secure Socket Layer) technology.
• Account access is protected through OTP-based mobile verification, reducing the risk of unauthorised login.
• Payment and identity data is stored in secured environments with access restricted to authorised personnel only.
• Internal access to personal data is limited on a need-to-know basis and is subject to access controls and audit logging.

No security system is entirely infallible. In the unlikely event of a data breach that affects your personal information, jiliy will notify affected users in accordance with applicable legal requirements and work to contain and remediate the issue as quickly as possible.

jiliy uses cookies and similar technologies to make the platform work correctly, remember your preferences, and understand how players interact with the site. Here's what each type of cookie does.

• Essential cookies: Required for the platform to function. These handle session management, login state, and security checks. They cannot be disabled without breaking core functionality.
• Performance cookies: Help jiliy understand which pages are visited most, where errors occur, and how the platform can be improved. Data is aggregated and not tied to individual identities.
• Preference cookies: Remember settings you've chosen on the platform, such as display preferences or last-used game category.

You can manage cookie settings through your browser preferences. Disabling non-essential cookies will not prevent you from using jiliy, though some personalisation features may not work as expected.

As a jiliy account holder, you have rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and verify your identity before processing the request.

Note that certain rights may be limited where jiliy has a legal obligation to retain data or where data is necessary to complete ongoing transactions. We will explain any such limitations clearly when responding to your request.

jiliy retains personal data for as long as your account is active and for a defined period after account closure, as required by applicable legal, regulatory, or operational obligations. The retention period varies by data type.

• Account registration data and KYC documents are retained for the period required by applicable record-keeping obligations after account closure.
• Transaction records, including PHP deposit and withdrawal history, are retained for the minimum period required for financial record-keeping.
• Gaming activity data is retained to support dispute resolution and responsible gaming monitoring during the account lifecycle.
• Support communications are retained for a reasonable period to provide continuity of service and for quality assurance purposes.

Once the applicable retention period has passed and there is no ongoing legal or regulatory requirement to hold the data, jiliy securely disposes of or anonymises the information.

jiliy is strictly for individuals aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age. Age is verified as part of the KYC registration process, and accounts where age requirements are not met will be closed immediately.

If you believe that a minor has created a jiliy account or provided personal information to the platform, please contact us at [email protected] immediately. We take these reports seriously and will investigate and act promptly.

jiliy may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make changes, the revised policy is published on this page with an updated effective date.

For changes that materially affect how we use your personal data, we will make reasonable efforts to notify active account holders through their registered contact details. Continued use of the jiliy platform after such notification constitutes acceptance of the revised policy.

We recommend checking this page periodically. If you have questions about any change or about this policy in general, write to us at [email protected] and we'll give you a clear, direct answer.